Lodging Supplier Support

RootRez powers the booking engine for many popular brands. Learn how you can list your hotel, vacation rental, or property with us and get your nitty-gritty questions answered about our software.

What can we help you with?

About Us

Getting Set-Up

Receiving Reservations

Rates and Promotions

Custom Content

Payment and Billing

FAQs

Who is RootRez

Who is RootRez?

RootRez is a Park City, Utah based software company that provides white-label booking engines. Founded in 2009, the company was built on the ideology of creating technology that was by hoteliers for hoteliers. We power the booking engine for popular brands in a variety of industries, such as Destination Marketing Organizations, world-class events, ski & summer resorts, and more. Brands choose to either license our software and create their booking engine or employ us to manage and build all aspects of their lodging platform. In other words, we're the wizard behind the curtain for many white-label booking engines.

Why list with us?

Getting Onboarded and Building Connectivity

How do I start?

What type of lodging suppliers do you work with?

What technologies do you connect to?

Receiving Reservations

What will a customer reservation look like?

If you are connected to one of our two-way connectivity providers, the reservation will send directly through to your local system.

You will be alerted via email every time a reservation is made. Then, you can log into your property dashboard to see all of the details pertaining to your reservations.

If you have rates loaded within the CRS, you can access the customer information and confirm the reservation after receiving the email prompt.

Will I have access to the customer information?

Yes. You will have access to the customer’s reservation information including their name, address, email, and credit card number, depending on your inventory source. As the hotel, your credentials are the only ones with access to the customer’s credit card information. You will run the customer’s credit card as it aligns with your hotel policy. Any two-way integration will automatically feed information into your pre-existing system and look like a standard reservation.

Rates and Promotions

Where are rates and availability being pulled from?

What types of promotions do you offer?

There are three different types of promotions within the CRS: discounts, passcodes, and value-adds. Discounts provides a way to offer a specific percentage or dollar amount off your rooms to all guests, which highlights your property on the lodging website, passcodes are a way to offer specific savings to future guests who have a unique code, and value-adds lets guests choose from physical add-ons such as t-shirts, hats, gift cards, and more.

How do I set up a promotion?

If you are connected via the CRS, TravelClick, or ISI, you can manage any discounts, such as free room nights, percentages off, or a specific dollar amount off, through the “promotions” tab within the CRS. Depending on your live two-way connectivity, discounts may be automatically pulled in or you can manually manage inventory with promotions via the RootRez CRS. Both value-adds and promo codes will need to be created through your publisher. Fill out our support request to get help setting up your promotions.