client Support

RootRez wants to help you build a successful booking engine that helps you meet your business objectives. Browse our Frequently Asked Questions by new publishers and don't hesitate to contact us with any other questions you may have.

What can we help you with?

About Us

How to Build my Booking Engine

Partnering with Hotels

Custom Content

Rates and Promotions

Payment and Billing

FAQs

About RootRez

Who is RootRez?

RootRez is a Park City, Utah based software company that provides white-label booking engines. Founded in 2009, the company was built on the ideology of creating technology that was by hoteliers for hoteliers. We power the booking engine for popular brands in a variety of industries, such as Destination Marketing Organizations, world-class events, ski & summer resorts, and more. Brands choose to either license our software and create their booking engine or employ us to manage and build all aspects of their lodging platform. In other words, we're the wizard behind the curtain for many white-label booking engines.

Why should I integrate a booking engine on my website?

Depending on the industry you are in, we offer a variety of solutions that will help you meet your unique business goals. Our booking engine and pricing models are flexible and adaptable to your website. They can help you generate revenue, better serve your website visitors, highlight your hotel constituents, and showcase your destination in an easy-to-use way. Read all of our solutions to see how a booking engine can help your business.

Building Your Booking Engine

How do I get started?

How does the RootRez Managed product work?

For those wanting to better serve their customers and gain new revenue in a simple way, we offer a product that is built and managed by our team. In this version, we work with you to set up the booking engine in the way you want it and help you integrate it onto your site. Then, our team manages the rest. This model can include hotel contracting and onboarding, market management support, 7 days/week call center, and invoicing assistance.

How does licensing your product work (SaaS)?

If you are looking to maximize your revenue opportunities from the booking engine, want more freedom to manage it, or are looking to pass on savings to your hotel constituents, you can choose to license our software. In this model, we will teach you how to use our software and then help you implement a booking engine hosted on our servers onto your website. Then, your team will be responsible for the operations of the booking engine, including supplier, content, inventory and rate management, all of which is easily managed within the RootRez CRS.

Who hosts the engine?

Do we have to do development?

How do you ensure guest information is safe?

Partnering with Hotels

What technologies do you connect to?

What should I do if I want to build a booking engine but don't know any local hoteliers?

What benefits do hoteliers get when listing with RootRez?

Our software was built by hoteliers for hoteliers, so we make it easy for hotels, vacation rentals, and other management services to use our technology. We offer a variety of direct connection options that utilize inventory management systems hotels already use, which means a booking through the RootRez system is entered into their system like any other booking they may have. In many of our models, it is free for them to list and they pay a transaction fee based on productivity ranging from 0% to 20%. In addition, hotels have complete access to their listing and their guest’s information.

What will a customer reservation look like in our system?

Will I have access to the customer's information?

If you are connected to one of our two-way connectivity providers, the reservation will send directly through to your local system.

You will be alerted via email every time a reservation is made and can log into your property dashboard, you will see all of the details pertaining to your reservations.

If you have rates loaded within the CRS, you will have to go in and confirm the reservation after receiving the email prompt.

Custom Content

What content am I responsible for?

Hotels can edit any content on their page excluding the “Why We Like It” and the “What You Need to Know” sections. These custom content filters are filled out by you, the publisher, or our team and are meant to highlight the hotel’s best features and explain how each hotel is relevant to your destination, event, or resort. As the publisher, you will also be responsible for the initial set-up custom content, such as determining the search filters and sharing your website header.

What size should my photos be?

What aspects of the map are customizeable?

What are Popular Search Filters?

What are areas?

Rates and Promotions

Where are rates and availability being pulled from?

How do I set up a promotion?

There are three different types of promotions within the CRS: discounts, passcodes, and value-adds. Discounts provide a way to offer a specific percentage or dollar amount a hotel’s rooms to all guests, passcodes are a way to offer specific savings to future guests who have a unique code, and value-adds let guests choose from physical add-ons such as t-shirts, hats, gift cards, and more. If hotels are connected via the CRS, TravelClick, or ISI, they can manage any discounts, such as free room nights, percentages off, or a specific dollar amount, through the “promotions” tab in the CRS. Both value-adds and promo codes are set up globally on the publisher side, either by our team in a RootRez managed product or by your team in a licensee product. For promo codes, hotels can choose to opt-in. For value-adds, you can choose to set up minimum purchasing requirements and more to determine who qualifies to receive a gift. Gifts can range from physical goods to tickets to gift cards.

Payment

How much does it cost to get a booking engine?

The cost of a booking engine depends on your goals. Most of our booking engines are self-funded. They are paid for out of hotel commissions and cost you nothing. If you are licensing our software, rates range from 3-5%. If we are managing the booking engine, rates range from 10-15%. There are also options to pay for the booking engine via a fixed monthly fee. To learn more, explore our pricing models.

How do I get paid?

Looking for Developer or Hotelier Support?

Support for Developers

Support for Hoteliers

Need More Help?

If we didn't answer your questions above, please fill out a support ticket and we will get to your question as soon as possible!

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